FAQ

❓ Frequently Asked Questions (FAQ)

1. How do I place an order?

Add the product to your cart, proceed to checkout, and enter your shipping and payment details. You will receive an order confirmation by email.

2. What payment methods do you accept?

We accept Visa / MasterCard and other payment methods available at checkout through Shopify.

3. How much does shipping cost?

Shipping costs depend on the product and destination.
👉 Some products qualify for free shipping, which is indicated on the product page.

4. How long does shipping take?

Delivery time is from 3 days up to 2 weeks, depending on the product and delivery address.

5. Can I track my order?

Yes. Once your order is shipped, you will receive a tracking number by email.

6. Can I return a product?

Returns are accepted only if the product has a defect or is damaged. Returns for other reasons are not accepted.

7. What should I do if my product arrives damaged or defective?

Please contact our support team and provide photos or videos of the defect. We will review the case and offer a replacement or a refund.

8. Will this product suit my needs?

Please review the product description and specifications carefully before purchasing. If you have questions, contact us before placing your order.

9. Can I change or cancel my order?

Orders can be changed or canceled only before they are shipped.

10. How can I contact customer support?

You can reach us through the contact form or via the details listed on the Contact Us page. We respond within 24 hours.